Case Study: California Mental Health Services Authority achieves 98% credentialing accuracy with CertifyOS

CalMHSA achieves 98% credentialing accuracy with Certify

The California Mental Health Services Authority (CalMHSA) faced significant challenges in scaling its manual, spreadsheet-based credentialing processes across multiple counties. These fragmented workflows were resource-intensive, difficult to standardize, and created compliance risks. CalMHSA partnered with CertifyOS to implement an automated credentialing and compliance monitoring platform to address these issues.

CertifyOS provided a unified, automated solution that streamlined intake, verification, and ongoing monitoring. This implementation resulted in a 98% credentialing accuracy rate and reduced the average file completion time to under three days. The solution credentialed over 1,400 behavioral health providers across seven counties, supporting care for more than 600,000 Californians while saving staff significant time and ensuring ongoing compliance.

California Mental Health Services Authority (CalMHSA)