Case Study: Pharmacists Mutual Insurance Company achieves 12-day faster reimbursements with Certify

Specialty insurer establishes a new policy against inefficient T&E practices

Pharmacists Mutual Insurance Companies, a century-old insurer serving pharmacists, pharmacies and other healthcare providers, was struggling with a cumbersome expense system that frustrated employees and accounting alike. The paper-heavy process and limited features caused slow approvals and reimbursements that took 14–17 days, consuming time and resources.

By implementing Certify’s automated travel and expense solution with electronic receipt capture, faster approvals and GL integration, Pharmacists Mutual cut report processing to a maximum of 5 days (12 days faster), reduced credit-card reconciliation by 3 days, saved $1,944 in postage and eliminated about 4,800 sheets of paper annually — while improving usability and internal communication.

Pharmacists Mutual Insurance Company

Terri Tweedy

Management Accountant