Case Study: Touchstone Closings & Escrow eliminates wire fraud risk with CertifID

Touchstone Closings & Escrow does not send a wire unless it’s validated through CertifID

Touchstone Closings & Escrow, a New England real estate closing firm, faced the challenge of protecting its clients from wire fraud. Their existing process for sending wires was time-consuming and still carried risk, threatening their ability to provide a safe, five-star customer experience. To address this, they implemented the wire validation service from CertifID.

The solution from CertifID replaced Touchstone's antiquated process with a secure validation system. The new policy mandates that any recipient must use CertifID to receive a wire, or else they get a check. This eliminated the need for time-intensive callbacks, saving the team significant energy and effort while providing complete peace of mind that wires are secure.

Touchstone Closings & Escrow

John Chiesa

Controller