Case Study: Yavapai Regional Medical Center achieves faster, more accurate 835 payment posting—saving 4–5 hours/day and ~$93,790 annually with Cerner

Yavapai Regional Medical Center optimizes payment posting, saves collection time

Yavapai Regional Medical Center (YRMC), a Cerner ITWorks client in Prescott, Arizona, faced an inefficient patient financial services (PFS) operation where staff spent nearly five hours a day manually correcting 835 payment postings and claim denials despite using Cerner’s patient accounting solution. The workload was driven by unnecessary system configurations that didn’t match YRMC’s business practices, creating unsustainable processing costs and lost productivity.

Cerner ITWorks led weekly focus groups to categorize 835s by financial class, reconfigure the patient accounting solution to align with Cerner’s Model Experience, route relevant denial types to work queues, and train the PFS team on optimized workflows. The result was more accurate 835 posting, four to five hours a day saved per person, fewer touches and remittance manipulations, more money posted, a happier staff, and estimated annual claims processing savings of about $93,790, with plans to further align workflows.

Yavapai Regional Medical Center

Holly Baxter

Manager