Case Study: Middlesex Hospital achieves a 57% increase in transporter productivity with Cerner's CareAware Patient Flow

Transporters at Middlesex Hospital have increased productivity by more than 50 percent, giving clinicians fewer extra tasks

Middlesex Hospital struggled with patient movement and throughput: nurses were spending as much as half of scheduled transport duties, pulling them away from clinical care and slowing transfers between venues. This inefficiency affected timeliness, patient care and satisfaction.

After implementing Cerner’s CareAware Patient Flow in June 2014, the transportation department took over 100% of scheduled transports, added equipment moves, and increased transporter output to an average of 33 jobs per 8‑hour shift (12 more than budgeted)—a 57% rise in jobs completed and a productivity gain of more than 50%. Automated job assignment, real‑time bed status and mobile notifications (iPod touch) with job details and completion updates streamlined bed turnover, eliminated phone calls, improved cross‑department visibility, and generated strong organizational buy‑in.

MiddleSex Hospital

Shauna Lawson

Clinical Information Specialist RN