Case Study: Midland Memorial Hospital achieves a 32% reduction in nursing turnover and improved nurse satisfaction with Cerner Clairvia

Midland Memorial Hospital optimizes hospital staffing, minimizes nurse fatigue and improves staff satisfaction with predictive intelligence

Midland Memorial Hospital faced rising nurse dissatisfaction, fatigue and staffing challenges—especially in the emergency department—which contributed to high turnover and lower patient and staff satisfaction. Leadership prioritized safer, more predictable schedules to address overtime, irregular hours and the operational causes of burnout.

Using Cerner Clairvia (Staff Manager and Demand Manager) and standardized fatigue-management policies, Midland Memorial integrated predictive admissions/discharges/transfers data into staffing decisions and launched a culture-change initiative. The combined approach drove a 32% reduction in overall nursing turnover (43% among first- and second-year nurses), ED nurse and patient satisfaction into the 90th percentile, and notable clinical improvements (CLABSI down 22%, CAUTI down 64%, ventilator events down 38%).

Midland Memorial Hospital

Bob Dent

Senior Vice President, Chief Operating Officer and Chief Nursing Officer