Case Study: LRGHealthcare stabilizes DNFB and increases daily revenue with Cerner

Lakes Region General Hospital stabilizes DNFB, increases daily revenue with minimized implementation disruption

Lakes Region General Hospital, a community care facility in Laconia, New Hampshire, faced urgent financial instability ahead of a Cerner revenue cycle implementation in April 2017: a full C‑suite turnover, only 10 days cash on hand, and high discharged-not-final-billed (DNFB) balances threatened operations. To avert crisis, LRGH engaged Cerner’s team to manage the conversion and stabilize revenue cycle performance.

LRGH and Cerner ran an accelerated implementation with a comprehensive risk assessment and targeted project plan, using Cerner’s revenue cycle management services to diagnose and resolve billing and technology issues quickly. DNFB stabilized within eight weeks, the hospital sent its first post‑go‑live claim within two days, adjusted average daily revenue rose from $1.46M to more than $1.48M within 90 days, and A/R days fell from 42.1 to 41—helping restore cash flow and keep the hospital operating.

LRGHealthcare

Wayne Bennett

Chief Financial Officer