Case Study: Hospice of Windsor and Essex County streamlines end-of-life care with Cerner Oracle Health EHR

Hospice of Windsor and Essex County streamlines care with Cerner, cutting 20,000 paper faxes and speeding palliative access

The customer, Hospice of Windsor and Essex County, faced a critical challenge when its legacy patient registration and documentation system was being sunset. This threatened to disrupt care for palliative patients, compounded by reliance on slow, error-prone paper faxes from hospitals which delayed vital treatment. To address this, the hospice partnered with vendor Cerner to implement a shared instance of the Oracle Health Millennium electronic health record (EHR) platform through the TransForm Shared Service Organization's e-VOLVE program.

The solution from Cerner involved integrating the hospice into a regional shared EHR instance used by hospital partners, enabling seamless access to patient records across care settings. This eliminated the dependency on faxes and provided a single, accessible patient history. The results significantly improved patient safety and care continuity; providers could instantly access records to prescribe medications, preventing unnecessary emergency visits, and patients no longer had to retell their stories. The collaboration with Cerner successfully created a tailored, streamlined workflow for the hospice team.

Hospice of Windsor and Essex County