Case Study: Crossbridge Behavioral Health achieves improved continuity of care and faster, more accurate safety and medication documentation with Cerner

Crossbridge Behavioral Health care team improves continuity of care across multi-facility health system

Crossbridge Behavioral Health, a Baptist Health facility in Montgomery, Alabama, confronted fragmented documentation and workflow challenges as patients moved between the emergency department and the behavioral health unit. Clinicians relied on paper charting and manual medication processes, which made it difficult to meet CMS psychiatric documentation standards, complete timely 15‑minute safety checks, and maintain a unified view of patients’ medical histories and meds.

In April 2017 Crossbridge implemented Cerner’s Behavioral Health EHR with Cerner ITWorks, creating a single shared chart, real‑time electronic safety checks, and required‑field alerts for compliance. Within months medication‑administration scanning rose to 97% (within a week), violence‑risk assessments documented at admission increased from 19% to 98%, 15‑minute safety‑check timeliness improved to 88%, and administrators regained time to focus on improving clinical care and continuity.

Crossbridge Behavioral Health

Laura Strother

Treatment Manager