Case Study: Charleston Area Medical Center (CAMC) achieves data-driven quality and saves 1,613 lives with Cerner Millennium

CAMC Health System receives presidential honor for quality

Charleston Area Medical Center (CAMC) is West Virginia’s largest not-for-profit hospital system, with a culture built around quality and a mission to “strive to provide the best health care to every patient, every day.” Facing the realities of being the state’s largest charity-care provider—needing to do more with less—CAMC moved away from siloed operations toward a systematic, performance-driven approach to improve care and outcomes.

Using Six Sigma and Lean methods and leveraging its Soarian EHR to extract actionable data, CAMC’s Performance Improvement Team redesigned workflows (notably a sepsis protocol with automated monitoring alerts and Medical Emergency Team triggers) to enable earlier intervention. The effort contributed to 1,613 lives saved from 2011–2014, helped earn the 2015 Malcolm Baldrige National Quality Award, and set the system up to advance analytics further through a migration to Cerner Millennium.

Charleston Area Medical Center (CAMC)

Glenn Crott

MD Executive VP, COO