Case Study: Vocus achieves unified multi-brand CRM and billing efficiency with Cerillion

Vocus cuts legacy systems and migrates almost all SMB services with Cerillion

Vocus Communications, formed from the merger of M2 Group and Vocus, faced a complex BSS environment due to acquisitions, with multiple system stacks hindering growth. Their challenge was to harmonize these systems and unify their distinct retail and wholesale brands onto a single platform to reduce costs and streamline operations. They selected Cerillion and its convergent BSS suite, including CRM Plus, Revenue Manager, Service Manager, and Output Streamer, after a competitive tender.

Cerillion implemented a multi-tenanted platform that unified Vocus's brands, enabling fully automated service fulfilment and provisioning across multiple host networks. The solution allowed Vocus to quickly launch convergent multi-play offers and efficiently support both wholesale and retail models. The results included significant efficiency improvements, a lower cost of operation, and the successful migration of almost all SMB customers and services to the Cerillion platform.

Vocus Communications