Case Study: yuMobile achieves faster launch and superior prepaid customer service with Cerillion

Prepaid CRM in a high growth market

yuMobile, launched in Kenya as a fast-growing GSM operator, faced intense competition and strict launch deadlines, including a four-month implementation window and the need to deliver excellent prepaid customer service. It chose Cerillion for its Interconnect system and Cerillion Express CRM & Billing solution to support customer management, roaming, and interconnect requirements.

Cerillion implemented the CRM and interconnect solutions in time for launch and later re-integrated the platform to a new IN network in just seven weeks. The result was a more efficient end-to-end BSS/OSS setup, faster customer queries, quicker billing and settlement, better revenue visibility, and IT OPEX at less than half that of some competitors, helping yuMobile deliver a stronger customer experience and faster ROI.

yuMobile

Duncan Watta

Head of IT