Case Study: Norlys achieves scalable digital BSS and managed service efficiency with Cerillion

Norlys serves 1.7 million customer relationships with Cerillion

Norlys, Denmark's largest integrated energy and telecommunications group, faced the challenge of standardizing its telecom business support systems following a series of mergers and acquisitions. They required a common platform to support multiple brands and business models while delivering a fully digital customer experience. To meet this need, Norlys selected Cerillion and its pre-integrated BSS/OSS suite, including products like CRM Plus and Convergent Charging System, for a modernisation project.

Cerillion implemented distinct digital BSS platforms for Norlys' separate Infrastructure Owner and Service Provider business units, enabling structural separation and compliance with open access requirements. The solution automated fibre service fulfilment, creating a highly scalable business model and opening new opportunities for network expansion. Furthermore, Cerillion's Managed Service team now runs both wholesale and retail operations, centralising processes to improve productivity and allow Norlys' own staff to focus on growth, ensuring the business scales efficiently.

Norlys