Case Study: Columbus Communications achieves unified multi-country CRM and billing for quad-play services with Cerillion

Multi-service Cable Operator with prepaid video

Columbus Communications partnered with Cerillion after a merger left its billing and customer management systems fragmented across multiple platforms, limiting responsiveness and increasing OPEX. The company needed a unified CRM and billing approach to support quad-play services, integrate service fulfilment, and improve bundling and pricing across its Caribbean operations.

Cerillion implemented a convergent CRM & Billing solution, including migration from legacy systems to a centralized corporate platform. The result was a single unified system supporting operations in 13 countries, enabling faster launch of new services, better customer experience through one interface, and innovative billing promotions to encourage prompt payment.

Columbus Communications

André Foster

Chief Information Officer