Case Study: Gibtelecom achieves a 360° customer view with Cerillion

Gibtelecom improves CSR response times with Cerillion's 360° customer view

Gibtelecom, a telecommunications company in Gibraltar, faced challenges with fragmented customer data. As an existing Cerillion customer, their teams had to switch between separate systems for service details, which slowed responses and complicated training. They needed a unified view to improve customer service efficiency.

By upgrading to the latest Cerillion BSS/OSS suite, Gibtelecom utilized Cerillion's low-code/no-code tools to integrate third-party systems into a single CRM interface. This provided a 360-degree customer view, eliminating the need to switch applications. The solution resulted in faster customer response times, a simpler onboarding process for new staff, and an overall improved customer experience.

Gibtelecom