Case Study: Gibtelecom achieves convergent BSS transformation in 11 months with Cerillion

Gibtelecom halves billing cycle time in 11 months with Cerillion

Gibtelecom, the main telecommunications provider in Gibraltar, faced declining revenues and an end-of-life billing platform that could not support new data-centric services or bundled offerings. They required a new state-of-the-art BSS solution and chose Cerillion to supply its convergent CRM and Billing platform, including CRM Plus and other products, to support all their fixed, mobile, and broadband services.

Cerillion implemented its turnkey solution in just 11 months, consolidating all of Gibtelecom's services onto a single platform. The results included a halving of the time taken for billing cycles, improved operational efficiency, and the ability to rapidly rollout new product bundles. Cerillion's system provided greater network visibility and intelligence, leading to a superior customer experience and streamlined customer service interactions.

Gibtelecom