Case Study: Gibtele.com achieves convergent BSS transformation in less than 12 months with Cerillion

Convergent BSS transformation in less than 12 months

Gibtele.com, the leading telecommunications provider in Gibraltar, faced declining voice revenues and a shift toward more data-focused services while relying on an end-of-life billing platform that could not support its changing business needs. To address this, Gibtele.com selected Cerillion and its convergent CRM and Billing solution to support fixed line, mobile, broadband, and integrated network inventory requirements.

Cerillion delivered the replacement programme in 11 months from project kick-off to go-live, giving Gibtele.com a single convergent platform for all services. The new system improved operational efficiency, enabled faster product and bundle launches, reduced payment processing time, and halved billing cycle times, while also improving customer experience and network visibility.

Gibtele.com

George Gaskin

Associate Director/ Technical