Case Study: Urent achieves faster customer response and more bookings with CEQUENS omnichannel communication solutions

Urent - Customer Case Study

Urent, a leading regional P2P vehicle rental marketplace, faced a significant challenge in handling its rapidly growing volume of customer calls and daily requests. To address this, they partnered with vendor CEQUENS for a communication solution.

CEQUENS implemented an omnichannel solution using its WhatsApp Business API, SMS API, and CEQUENS Bots. This provided customers with timely, bilingual support and streamlined Urent's response process. The results were a 38% increase in bookings via WhatsApp, a 60% decrease in client response lag time, and a 40% increase in website visits.

Urent

Omar Al-Ashi

Founder and CEO