Case Study: Koinz boosts customer engagement and food ordering with CEQUENS WhatsApp Business API

Next level B2B and B2C engagement with WhatsApp Business API

Koinz, a tech-based platform in the F&B industry, sought to enhance its customer and business engagement to convert users into loyal app members. To address this challenge, they partnered with communication solutions provider CEQUENS to implement a more efficient and sustainable omnichannel strategy.

CEQUENS implemented its WhatsApp Business API for Koinz, which was used for marketing campaigns, promotional messages, and user surveys. This solution led to significant measurable impacts, including a 140% increase in Koinz's customer base and a 30% rise in food ordering activity.

Koinz

Muhammad Sayed Rashad

Marketing Manager