Case Study: Covidi reduces service team workload with CEPTES Software's self-scheduling service appointment solution

Vehicle Insurance & Service Appointment Automation Solution

Covidi, a technology company in Austin, Texas, worked with CEPTES Software to expand its existing vehicle insurance management system. The customer wanted a self-scheduling service appointment solution for drive-in customers to reduce the workload on calling, support, and service teams while streamlining operations.

CEPTES Software built a custom Force.com application that let customers book 30-minute service slots, reschedule appointments, change service locations based on availability, and receive SMS/email confirmations with Google Maps navigation links. The solution reduced workload for support teams by 40%–50%, streamlined the service process, and significantly reduced waiting time for customers.

Covidi