Case Study: Leading Supplier of Diagnostic Equipment Company achieves seamless ERP-to-Salesforce pricing sync with CEPTES Software

Leading Supplier of Diagnostic Equipment Company - Customer Case Study

Leading Supplier of Diagnostic Equipment Company, a healthcare industry leader, needed a better way to keep product and pricing data in sync between SAP ERP Cloud (SAP Business ByDesign) and Salesforce. Its existing ETL-based process for pulling incremental price lists was manual, time-consuming, resource-heavy, and error-prone, making it difficult to quickly reference current pricing before creating quotes or sales orders. CEPTES Software was brought in to help bridge this integration gap.

CEPTES Software implemented a Salesforce-native ERP Connector to automate synchronization of product and price list data on a scheduled or ad-hoc basis. The solution provided a secure channel, audit trail, and notification capabilities for failures or emergencies, while eliminating third-party integration tools and reducing manual effort and system dependency. As a result, the customer achieved near real-time synchronization of incremental data with a more cost-effective and configurable integration process.