Case Study: Waldorf Astoria achieves 10-point guest-satisfaction boost and reliable high-speed Wi‑Fi with CenturyLink

Waldorf Astoria - Customer Case Study

Waldorf Astoria Hotels & Resorts in Park City, a luxury Hilton property with tech‑savvy guests, faced persistent Wi‑Fi performance problems at its mountain location. The legacy wireless system couldn’t support heavy streaming, uploads and business conferencing during peak season, prompting guest complaints and pressure from Hilton corporate to protect the brand and room rates.

The hotel selected CenturyLink’s Local Ethernet Access and Networking Internet Port, deploying a 50 Mbps fiber circuit with CenturyLink managing permits, construction and installation; integration issues with Hilton’s systems were resolved within 24 hours. Within eight months the hotel saw a 10‑point increase in internet satisfaction, elimination of Wi‑Fi complaints, uninterrupted service, improved staff productivity and reduced hiring costs through video interviewing — protecting brand reputation and market share.

Waldorf Astoria

Kerrington L. Hing

General Manager, Waldorf Astoria Hotels & Resorts