Case Study: Youth Dynamics achieves statewide voice and data consolidation and cost savings with CenturyLink Managed Office Essentials

CenturyLink® Managed Office helps Youth Dynamics improve productivity and have more time to devote to helping youth

Youth Dynamics, Inc. is a Montana nonprofit providing mental and behavioral health services, foster care and education across 32 locations with 500 employees. The agency relied on a patchwork of national, regional and local carriers and aging analog phone systems, creating high costs, unreliable service and support confusion—while needing secure, HIPAA-compliant, statewide voice and data connectivity to support mission-critical communications.

Youth Dynamics moved all sites to CenturyLink’s Managed Office Essentials over a high-speed fiber network, standardizing equipment and cloud-based features like Hosted VoIP, voicemail and a central admin portal. The managed solution lowered operating costs, removed hidden upgrade capital expenses, improved reliability and staff productivity, and freed the IT manager to focus on strategic projects—while added bandwidth and future mobility/video capabilities position the agency for growth and better remote collaboration.

Youth Dynamics

Vicki Lapp

IT Manager