Case Study: Loads of Clothes achieves streamlined call handling and more efficient operations with Cents Assist

Loads of Clothes stops 24/7 phone interruptions with Cents Assist in January 2025

Loads of Clothes, a laundromat operator with two locations in Nashville, faced significant operational challenges as it expanded its services. All calls from both stores were forwarded directly to the owner's personal phone, creating constant interruptions, confusion between locations, and frustrating customer experiences. The business needed a solution to manage incoming calls and filter out spam, which led them to implement Cents Assist from the vendor Cents.

The Cents Assist AI-powered receptionist became the first point of contact for all calls, screening inquiries and only forwarding those that required staff attention. This solution immediately stopped the constant flow of calls to the owner's phone, effectively filtered out spam, and provided valuable call data visibility. The results included reclaimed time for the owner, improved staff productivity, and better customer service, with no complaints about the new system. Cents provided the technology that streamlined their operations and supports their future growth plans.

Loads of Clothes