Case Study: Island Wash streamlines laundromat operations and grows services with Cents

How Partnering with Cents Improved Operations for First-Time Laundromat Owners

Island Wash, a laundromat owned by first-time operators Arshad and Renuka Bridglal, faced significant challenges in managing their new business. They struggled with inefficient payment processing and an inability to forecast customer demand for their wash-dry-fold services, which made operational planning difficult. Their goal of expanding into pickup and delivery services seemed unattainable. They turned to the vendor Cents for an all-in-one business management solution to address these issues.

By implementing the Cents platform, Island Wash streamlined its operations with seamless payments and integrated gig economy pickup and delivery. The solution simplified store management and improved the customer experience with features like live payment links and text receipts. As a result, Island Wash saw a month-over-month increase in revenue from its wash-dry-fold and delivery services. The team at Cents also provided excellent onboarding and customer support, making the transition smooth for the new owners.

Island Wash