Case Study: 2 Boys Laundromat improves customer experience and increases revenue with Cents

How Partnering with Cents Improved Customer Experience for 2 Boys Laundromat

2 Boys Laundromat, a provider of wash & fold and dry cleaning services in New Jersey, partnered with the vendor Cents to address operational challenges. The business was previously using a manual, pen-and-paper system to process orders and manage its growing pickup and delivery services. This inefficient process consumed significant employee time on administrative tasks, making it difficult to streamline operations and calculate revenue.

By implementing Cents' all-in-one platform, specifically its pickup and delivery management feature, 2 Boys Laundromat automated its scheduling and customer communications. The solution from Cents integrated a text notification system with ETAs and advanced payments. As a result, the business reported an increase in order volume and overall revenue, while also creating a more simplified and intuitive experience for its customers.

2 Boys Laundromat

Felix Rotstein

Owner