Case Study: TLC Wash House doubles volume and automates operations with Cents

How Partnering with Cents Helped Increase Volume for TLC Wash House

TLC Wash House, a laundromat in Union City, New Jersey, managed its wash and fold service using a manual, paper-based system. This process involved handwritten receipts and logs, which led to recording inconsistencies, a lack of a customer database, and an inability to handle increasing order volume. Owner Tracy Cornette sought an all-in-one software solution to automate operations and partnered with the vendor Cents.

By implementing the Cents platform, TLC Wash House automated its key tasks and created an accurate customer database. The results for the customer were significant; the business can now handle double its previous volume, order intake is easier, and it provides a more professional and personal experience for clients. The partnership with Cents enabled this improved reporting and operational efficiency.