Case Study: Amway resolves a mysterious weekly data warehouse slowdown with Centroid

Amway resolves Friday 7 PM slowdown in 2 weeks with Centroid

Amway, the world's leading direct-selling business, faced a perplexing challenge: a recurring, unexplained slowdown in their global data warehouse every Friday at 7:00 PM that lasted for ten months and impacted reporting. Their internal team was unable to identify the root cause. Amway called upon their long-time technology partner, Centroid, to solve this mystery and also help implement a new proactive monitoring system.

Centroid successfully identified and corrected the performance issue within a couple of weeks. In addition to solving the immediate problem, Centroid provided extra bandwidth to assist Amway with other critical projects, including an Oracle EBS implementation. The vendor's deep technical expertise and responsive support ensured Amway's systems achieved maximum performance, solidifying their role as a trusted and critical partner.

Amway