Case Study: USA Mortgage achieves automated vendor risk management and 85% efficiency gains with CENTRL Inc.

USA Mortgage Automates Vendor Risk Management With CENTRL

USA Mortgage, an employee‑owned full-service mortgage lender, faced time- and resource‑intensive vendor risk management: processes were initially fully manual and a prior partially automated solution proved unfriendly and feature‑limited. In 2022 they selected CENTRL Inc.’s Vendor360 (notably for its auto‑scoring) to replace the inadequate system and streamline vendor due diligence.

CENTRL Inc. implemented Vendor360 with auto‑scoring, data aggregation, and hands‑on support, enabling full automation of assessments, contract workflows, and executive reporting. The change freed a full‑time employee from questionnaire coordination, delivered about an 85% efficiency gain across teams, improved data quality versus the previous platform, and provided comparable pricing—turning a manual compliance burden into an automated, high‑value process.

USA Mortgage

Mallory Morgan

Vendor & Social Media Compliance Manager