Case Study: New York Community Bank reduces due diligence costs and speeds audits with CENTRL Inc.'s Assess360

New York Community Bank Significantly Reduces Due Diligence Costs by Automating Audit Requests

New York Community Bank was struggling with an antiquated internal audit request process that relied on Help Desk tickets, spreadsheets, file sharing and emails across 150–200 subject‑matter users, causing poor version control, limited visibility and long cycle times. Seeking a fast, secure and affordable alternative without heavy customization, NYCB selected CENTRL Inc.’s Assess360 platform to modernize its diligence and audit workflows.

CENTRL Inc. implemented Assess360 as a single platform for distributing questionnaires, collaborating, aggregating responses and reporting, with integration completed in under six weeks. The solution delivered a comprehensive 360° view of audits, improved version control and aggregate reporting, faster completion of audit tasks, and a positive, fast ROI—significantly reducing NYCB’s due‑diligence costs and laying the groundwork to extend CENTRL’s Vendor360 for external vendor assessments.

New York Community Bank

Sharon Michitsch

Senior Vice President, IT Senior Director of Applications