Case Study: Woolworths achieves 15-20% admin reduction with Centric Software's Centric PLM

Woolworths Reduces Admin by 15-20% Thanks to Centric PLM™

Woolworths, the South African multicategory retailer, needed a modern way to manage the complexity of its food, fashion, beauty, homeware, and financial services business. Its teams were relying on multiple disconnected systems, email, Excel, and an outdated legacy PDM platform, which created duplication, poor traceability, and inconsistent quality and costing processes. Woolworths chose Centric Software’s Centric PLM to better support its complex product mix and improve collaboration across departments.

Centric Software implemented Centric PLM in a phased rollout with superusers across teams, replacing the old system and standardizing product development workflows. The result was a more centralized and cloud-based platform with better visibility, stronger cross-team collaboration, and more efficient costing and critical-path tracking. Woolworths reported a 15–20% reduction in time on admin-heavy tasks and a 0.2% increase in product profitability, while the project was delivered on time, under budget, and with a broader scope than originally planned.

Woolworths

Moira Alexander

Manager of Improvement Projects