Case Study: World Wide Technology achieves hyperautomation and faster document processing with Centric Consulting

World Wide Technology boosts PO promised date accuracy to 85% with Centric Consulting

World Wide Technology (WWT), a billion-dollar advanced technology solutions company, faced challenges with manual processes and low confidence in vendor data, which impacted its purchase order accuracy. To establish a single source of truth and improve timeliness, WWT engaged vendor Centric Consulting for a hyperautomation solution combining robotic process automation (RPA) and artificial intelligence (AI).

Centric Consulting implemented a hyperautomation solution that evolved from initial RPA projects to a more advanced application integrating AI and machine learning. This included a "Document Understanding" app that uses communications mining to process complex documents. The results significantly accelerated processing times, automated over a dozen processes, updated thousands of lines of code to prevent millions in losses, and set the foundation for future generative AI projects. Centric's long-term partnership and innovative approach helped WWT achieve higher efficiency and productivity.

World Wide Technology (WWT)