Case Study: a super-regional insurance carrier saves thousands of hours with Centric Consulting's RPA implementation program

Super-regional Insurance Carrier saves 10,000+ annual FTE hours with Centric Consulting

Centric Consulting helped a super-regional insurance carrier that was struggling with inefficient, manual processes. The carrier needed to increase profitability and operational efficiency by freeing its associates from repetitive tasks like data entry and policy reviews, which were causing errors and slowing down customer-facing work.

Centric Consulting implemented a Robotic Process Automation (RPA) program using UiPath, developing nearly 20 bots for tasks from data migration to document processing. The solution saved over 10,000 annual FTE hours in under a year, impacted six lines of business, and processed 90+ use cases, leading to greater data accuracy and allowing associates to focus on higher-value work.