Case Study: Pharma Logistics boosts fulfillment efficiency with Centric Consulting

Pharma Logistics cuts RGA processing time to 40 seconds with Centric Consulting

Pharma Logistics, an Illinois-based pharmaceutical reverse distribution company, faced significant operational challenges due to an aging IT landscape. Their processes were highly manual and siloed, which strained the business and hindered growth, especially during the pandemic. They partnered with Centric Consulting to launch Project Nexus, an initiative aimed at transforming their operations, reducing manual work, and eliminating technology constraints to become a data-driven organization.

Centric Consulting implemented a multi-faceted solution for Pharma Logistics, which included creating a sustainable data architecture, implementing NetSuite ERP and CRM modules, and developing custom applications. This transformation dramatically improved efficiency, resulting in a near doubling of individual processor throughput and automating a key process to reduce human effort per return authorization from over 10 minutes to just 40 seconds. The new systems also allowed the company to reduce full-time employees in the fulfillment center sorting function from 33 to 12.

Pharma Logistics