Case Study: Neighborhood Boys and Girls Club modernizes phone communications with Microsoft Teams Voice and Centric Consulting

Neighborhood Boys and Girls Club modernizes 20-phone system with Centric Consulting and Microsoft Teams Voice

The Neighborhood Boys and Girls Club (NBGC) faced significant communication challenges due to an outdated and limited phone system that restricted them to only three active calls and tied staff to desk phones. To modernize their operations, they partnered with Centric Consulting to implement a Microsoft Teams Voice solution.

Centric Consulting successfully migrated NBGC to the cloud-based Microsoft Teams Voice system, porting existing numbers and replicating critical features like call routing and extension dialing. The new system provided enhanced reliability, flexibility for staff to answer calls on any device, and new functionalities like voicemail transcription. As a result, Centric Consulting delivered a seamless transition that streamlined the club's operations and improved its responsiveness to the community it serves.

Neighborhood Boys and Girls Club