Case Study: CompSource Mutual Insurance Company achieves a modern digital experience with Centric Consulting

CompSource Mutual creates a faster digital experience with Centric Consulting, saving time and money

CompSource Mutual Insurance Company, a workers' compensation provider in Oklahoma, needed to modernize its digital experience to better serve agents and policyholders who desired online self-service options. They contacted Centric Consulting for its experience design services to architect a user-centered ecosystem.

Centric Consulting implemented a multi-phase solution, beginning with in-depth audience interviews and journey mapping to define needs and pain points. This research informed the design of high-fidelity interactive prototypes for a new portal, built with modern development practices. The vendor delivered a strategic roadmap and backlog, providing CompSource Mutual with a clear, data-driven path to build a solution that will save time, reduce manual tasks, and increase customer satisfaction.

CompSource Mutual Insurance Company