Case Study: a major life insurance and annuity provider improves process orchestration with Centric Consulting's BPM solution

a major life insurance and annuity provider cuts approval time by 35% with Centric Consulting

The client, a major life insurance and annuity provider, faced challenges with disparate systems that led to high processing times, low customer satisfaction, and a lack of process visibility. They partnered with Centric Consulting to improve their process orchestration through the implementation of a business process management (BPM) solution.

Centric Consulting designed and implemented a comprehensive BPM system featuring a workflow engine for automated task assignment and a business rules engine for streamlined decision-making. The solution resulted in significant expected improvements, including a 75% reduction in manual tasks and a 35% decrease in approval times. Centric's work established a foundation for future technological adoption and enhanced operational efficiency.