Case Study: Telkea Group achieves SLA-ready monitoring and custom reporting with Centreon MSP Edition

Telkea relies on a single Centreon MSP console to monitor IT performance-theirs and their clients’

Telkea Group, a Luxembourg-based IT and telecom operator, needed a way to centrally monitor both its own infrastructure and its clients’ environments while proving SLA compliance with accurate, tailored reporting. To meet this challenge, Telkea chose Centreon and its MSP Edition as a single monitoring console for IT and business performance.

With Centreon, Telkea now manages more than 3,000 devices, creates customized dashboards and reports, and delivers business-focused views that help clients understand availability, capacity, and service usage. The platform’s flexibility, openness, and service mapping capabilities have improved responsiveness and enabled Telkea to tailor monitoring strategies for each client, while leveraging in-house expertise around a single tool.

Telkea Group

David Klancar

Managed Services Team Leader & Cloud Officer