Case Study: REST Solution improves global IT availability with Centreon

MSP REST Solution Relies on Centreon’s Powerful Capabilities for Anywhere, Anytime Client Infrastructure Availability

REST Solution, an IT support and managed service provider (MSP) requiring 24/7 global infrastructure monitoring for its diverse clients, needed a highly flexible and automated solution. Their challenge was to remotely monitor a vast range of distributed and hybrid IT environments while integrating with various other platforms to ensure superior service quality and rapid issue resolution. To meet this need, they implemented the Centreon MSP Edition from vendor Centreon.

The Centreon solution provided powerful automation through features like auto-discovery and extensive API-based integrations, enabling seamless monitoring of any client architecture from the cloud to on-premise. This resulted in a deeper understanding of incidents through graphical visualization and a significantly reduced mean time to resolution (MTTR). As a result, REST Solution’s team gained more time to focus on optimizing client performance rather than maintenance, with Centreon’s usage-based pricing perfectly aligning with their MSP business model.

REST Solution

Mathieu Quéré

Founder and CEO