Case Study: Meanquest improves client IT monitoring services with Centreon MSP

MEANQUEST relies on Centreon to offer clients the best of IT monitoring

Meanquest, a trusted IT partner for organizations in French-speaking Switzerland, wanted to expand its managed services with more advanced, client-facing monitoring capabilities. The company needed a solution that could support hybrid infrastructure, simplify deployments, automate alerting and ticketing, and help demonstrate SLA compliance and business KPIs during steering committee meetings. Meanquest chose Centreon MSP Edition after previously using a Centreon open-source setup internally.

With Centreon MSP Edition, Meanquest integrated monitoring into its service portfolio and data center offering, giving SME clients enterprise-grade observability, dashboards, and reports. The vendor says installation and configuration time was reduced by 10x, freeing teams to focus on higher-value monitoring initiatives and business dashboards. Meanquest also uses Centreon reporting in client steering committees and ITSM integrations to automate incident ticket creation, while Centreon’s usage-based pricing fits the MSP’s business model.

Meanquest

Nicolas Crozat

Director of Services