Case Study: a leading energy company improves digital experience monitoring with Centreon and IP Label Ekara

Integrating Centreon & IP Label Ekara to enhance user experience

A leading energy company needed to improve visibility into the quality of its business services to meet SLAs and guarantee the best experience for both internal employees and external customers. To achieve this, the company's Services and Tooling Division sought to integrate its infrastructure monitoring with its digital experience monitoring, moving from a siloed, infrastructure-focused approach to a unified, business-centric strategy.

Centreon provided the solution by integrating its Business Edition platform with the existing IP Label Ekara digital experience monitoring tool. This created a single pane of glass that correlated infrastructure and user experience data. The results included optimized monitoring costs by consolidating four tools into one, significantly reduced incident detection times, and improved proactivity, allowing the team to anticipate issues before they impacted users and the company's revenue.