Case Study: Hub One improves customer experience with Centreon

Hub One Relies on Centreon to Guarantee the Quality of Its Managed Services and Enhance Customer Experience

Hub One, a digital technology operator and managed service provider, needed a scalable way to monitor both its own IT infrastructure and the managed services it delivers to customers. Facing high availability, security, visibility, and adaptability requirements in a complex and constantly evolving environment, the company turned to Centreon to replace its outdated monitoring tool and support its growth ambitions.

Centreon provided a business-aware IT monitoring platform with packaged connectors and customizable open-source plugins to track Hub One’s telecom infrastructure, customer services, and internal systems. The solution improved visibility, reduced incident detection time and MTTR, supported SLA compliance, and gave internal teams and clients secure access to dashboards, maps, reports, and a portal for better service management and customer experience.

Hub One

Morgan Berton

Head of Monitoring