Case Study: Solutionbox achieves business-focused immersive monitoring with Centreon

From the field Optimizing ITOps with Immersive Monitoring

Solutionbox, a Salzburg, Austria-based IT service provider, needed a better way to monitor a complex, pan-European server environment used by multiple teams and service providers. Their existing setup relied on several disconnected tools, making it difficult for system engineers to diagnose issues quickly and keep the focus on business-critical services and SLA performance. Solutionbox turned to Centreon Business Edition to help shift monitoring from host-centric checks to business-centered KPIs.

With Centreon, Solutionbox built a connected, service-focused monitoring platform using service mapping, dashboards, analytics, reporting, connectors, APIs, Plugin Packs, and Auto-Discovery. The result was faster issue resolution, fewer tools to juggle, more efficient 24/7 operations, and more accurate reporting on service availability and business KPIs. According to Solutionbox, the platform also enabled better resource allocation and ongoing optimization, generating savings and improving value delivered to the client.

Solutionbox

Martin Wolfger

Chief Executive Officer