Case Study: Ascensos achieves seamless PCI-compliant IT monitoring with Centreon

Customer experience leader Ascensos seamlessly monitors PCI compliant global call centre operations

Ascensos, a global PCI-compliant customer service outsourcing partner, needed a monitoring platform that could keep pace with rapid growth, new IT deployments, and distributed call centre operations across multiple countries. The team had been using Centreon’s open-source monitoring solution since 2015, but manual configuration was becoming too time-consuming and less suited to their fast-changing environment.

Ascensos upgraded to the Centreon IT Edition, using Centreon Plugin Packs and Auto-Discovery to automate monitoring setup and maintain a stable, familiar platform. The result was seamless transition with both systems running in parallel, no disruption or retraining needed, and up to 50% less time spent configuring new assets, allowing the IT team to focus more on innovation and supporting customer experience.

Ascensos

John Wotherspoon

IT Systems Architect