Case Study: Wake County Sheriff’s Office streamlines records and eases staffing shortages with CentralSquare ONESolution

Wake County Sheriff’s Office streamlines operations for 1.2 million residents with CentralSquare

The Wake County Sheriff’s Office, one of North Carolina's largest law enforcement agencies, faced chronic staffing shortages and inefficient paper-based processes that created costly delays across its nine divisions. To address these challenges, the agency turned to its long-time vendor, CentralSquare Technologies, and implemented the ONESolution platform to streamline operations and reduce administrative burdens.

CentralSquare's ONESolution provided a flexible and customizable platform that adapted to the unique workflows of each division, eliminating paper-based tasks and freeing staff for higher-value work. The solution helped the agency absorb the pressure of understaffing and scale its operations to serve a county-wide consortium. The Wake County Sheriff’s Office reported that no other vendor offered comparable functionality, solidifying their long-term partnership with CentralSquare.

Wake County Sheriff’s Office