Case Study: City of Sammamish achieves streamlined permitting and faster reviews with CentralSquare Technologies' Community Development

Streamlines Permit Operations with CentralSquare Community Development

The City of Sammamish faced rapidly rising land‑management and permitting demands after annexing Klahanie, but its permit center relied on outdated, paper‑based processes with inconsistent naming, tracking and file locations. To improve responsiveness and standardize workflows, the city replaced its legacy systems with CentralSquare Community Development (previously TRAKiT) from CentralSquare Technologies.

CentralSquare Technologies implemented its GIS‑centric CentralSquare Community Development platform—featuring a single‑screen interface, automated permitting and inspections, parcel‑level tracking, document attachment and payment processing—which enabled the city to streamline reviews, standardize procedures and give citizens definitive permit information. As a result, Sammamish reports about 80% of permits are now electronic, broader departmental adoption of the system, faster access to complex project records and a measurable boost in efficiency and customer service.

City of Sammamish

Darci Donovan

Permit Center Manager