Case Study: Pennington County Sheriff Office achieves reliable, paperless public safety operations with CentralSquare Technologies' Public Safety Suite Pro

Pennington County Sheriff Office - Customer Case Study

Pennington County Sheriff Office, working with Rapid City Police and Pennington County 911, was hampered by an underperforming public safety system—frequent downtime, hundreds of unresolved support tickets, paper backups, slow jail bookings and unreliable reporting. After a two‑year evaluation they selected CentralSquare Technologies and its CentralSquare Public Safety Suite Pro to replace the failing vendor and meet needs across CAD, RMS, JMS, mobile and reporting.

CentralSquare Technologies led a careful implementation—data conversion, Business Practice Reviews and hands‑on training—then went live with CentralSquare Public Safety Suite Pro. The new system eliminated weekly server restarts, removed much of the manual catch‑up work, enabled the agency to retire several records positions, and delivered faster officer reporting, improved CAD features (GIS, run cards, SMS paging), easier updates and more IT capacity to build custom modules—driving clear efficiency gains and cost savings.

Pennington County Sheriff Office

Rhonda Fairbanks

Computer Technician