Case Study: Park County, CO achieves rapid reporting and more reliable 911 response with CentralSquare Technologies

Park County, CO - Customer Case Study

Park County, CO, a 2,200 sq. mile rural jurisdiction with about 17,000 residents and roughly 62,000 annual 911 calls, struggled with an aging, unreliable 911 system that lacked reporting and forced staff to manually count calls to justify staffing and infrastructure. To address this, Park County selected CentralSquare Technologies’ 911 Enterprise (formerly Inform 911) to replace the incumbent system.

CentralSquare Technologies implemented 911 Enterprise with enhanced location features, configurable CAD reporting, call recording, and hands-on training—installed and tested with no PSAP downtime. The county can now generate detailed call-volume and response-time reports in minutes to optimize staffing, identify training needs, and document demand; those reports were instrumental in securing 911 surcharge funding for a new PSAP facility.

Park County, CO

Lydia Alvarado

Communications Director