Case Study: Paragould, AR achieves faster 911 response and improved dispatcher efficiency with CentralSquare Technologies' 911 Pro Suite

Paragould, AR City Council Selects CentralSquare Pro Suite to Improve 911 Dispatcher Efficiencies

Paragould, AR, the county seat of Greene County, faced growing demands on its 911 center and had been using Motorola Vesta, which staff found difficult to use — training was long, dispatchers had to switch between multiple screens (CAD, RMS, Mobile), and response times were not acceptable. To address these issues, Paragould chose CentralSquare Technologies and its 911 Pro solution from the Public Safety Suite Pro.

CentralSquare Technologies implemented 911 Pro with integrated CAD+911, automated callbacks, call prioritization and report generation, giving dispatchers a single, scalable platform with improved location tools. The result: dispatchers spend less time shifting between screens and doing paperwork, can send responders to the right place in less time, and the communications center runs more efficiently — freeing staff to focus on lifesaving response rather than complex technology and reports.

Paragould, AR

Mike McCammon

911 Director for Paragould Emergency Services