Case Study: Hamilton County 911 Emergency Communications District achieves 90% faster alarm dispatches and reduced data entry with CentralSquare Technologies' CAD Enterprise ASAP-to-PSAP interface

Hamilton County 911 Emergency Communications District - Customer Case Study

Hamilton County 911 Emergency Communications District, which handles hundreds of thousands of calls annually, faced growing alarm-call volumes that required time‑consuming dispatcher input and follow‑up. To improve speed and accuracy, the agency adopted CentralSquare Technologies’ CentralSquare CAD Enterprise ASAP to PSAP interface to streamline alarm call intake and reduce manual data entry.

CentralSquare Technologies implemented the ASAP to PSAP bi‑directional interface so alarm events are automatically created and validated in CAD Enterprise, delivering real‑time updates to dispatchers and responders. After seven months Hamilton County reported cutting phone time by about two hours a day, moving alarm handling from minutes to seconds, eliminating extra follow‑up calls that previously amounted to weeks per year, onboarding 10 alarm companies, and improving data integrity and responder safety.

Hamilton County 911 Emergency Communications District

John Stuermer

Executive Director